An agent that doesn't just chat: it operates.

Chatbots answer; agents act. Nora is the operations agent at Velmesa: she quotes from the real catalog, looks up orders, schedules on-site visits and logs every action.

And when a decision is over her limit (a refund above the threshold) she doesn't improvise: she escalates it to a teammate and waits for the OK before acting. Watch the three recorded cases below; every action she takes shows up inline.